Ensure new services have a fully developed end to end support structure, including processes, SLAs and KPI's with business requirements and priorities.
Act as a gatekeeper function that ensures effective Transfer to Operations in compliance with the Service Readiness Process (SRP) for all new services introduced via the business project lifecycle.
Provide fully documented services, which are updated and maintained throughout the life of the service and are aligned to best practice.
Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered.
Ensure that all 3rd party contracts contain an agreed support schedule, which aligns with the proposed support model and is backed up with SLAs managed through regular service reviews.
Ensure that all STATUTORY REGULATIONS are complied with at all times.
Introduce CAFM based operations to ensure full accountability. Developed YSMART System streamline the maintenance activities and monitor the status.
Define and deliver the end-to-end support model.
Ensure all PPM’s and RM’s are completed to a high standard.
Ensure training requirements and any other non-functional requirements are defined and delivered against the agreed Service Acceptance Criteria.